Terms and Conditions
1. THE BOOKING CONTRACT AND PAYMENTS
1.1 These are the terms and conditions on which we, ML Glamping LLP (trading as Middle Lypiatt Glamping), accept bookings for our glamping accommodation, whether the booking is made directly with us or through an agent.
1.2 Please read these terms and conditions carefully, and check that the details on your booking are complete and accurate, before you submit your booking. If you think that there is a mistake or you require any changes, please contact us or our agent to discuss. Any agreed changes will be set out in writing to avoid any confusion.
1.3 When you submit your booking to us or our agent, this does not mean we have accepted your booking. In order to confirm your chosen booking, you must pay (a) a non-refundable deposit of 25% if booking 10 weeks or more ahead of the date of your check-in or (b) the full amount of the cost of your booking if booking within 10 weeks of the date of your check-in.
1.4 Your booking is confirmed when you have made payment to us or our agent of the deposit (or full payment or the cost of your booking if booking within 10 weeks of the date of your check-in) and you are sent a booking confirmation. This booking confirmation will contain the details of your booking and of payments made and due. If you do not receive your booking confirmation within 1 week of sending your booking to us or our agent please notify us or our agent as soon as possible. Please check your confirmation carefully and report any incorrect or incomplete information to us or our agent immediately.
1.5 If we are unable to accommodate your booking request, you will be informed of this and we will not process your booking.
1.6 These Terms will become binding on you and us when you are issued with written confirmation of your booking at which point a contract will come into existence between you and us.
1.7 If booking through our agent, payments must be made to the agent. If booking directly with us, payments can be made by BACS transfer on request – please contact us.
1.8 Where a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check-in date. If we have not received payment within 5 days after the balance due date, then with regret we may cancel your booking and you will lose your deposit.
1.9 A damage deposit of £100 against breakages, loss or damage to our property must be paid either to our agent on request prior to your arrival or directly to us on arrival. This deposit less any charges to make good breakages, loss or damage will be returned on departure following a brief inspection of the glamping accommodation.
2. CANCELLATION AND AMENDMENT BY YOU
2.1 Any cancellation or amendment request must be sent to our agent or us (if to us, by email to firstname.lastname@example.org as soon as possible. You are also advised to confirm all changes by phone +44 (0)7968 025 189. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. The deposit enables us to hold the glamping accommodation for you.
2.3 Cancellation of any booking at a date 10 weeks or more in advance of your check-in date where you have paid the full amount for the holiday will result in forfeiture of your deposit (or an amount equivalent to a 25 % deposit where one was not paid as the holiday was paid in full), the balance being returned to you.
2.4 All monies paid for a booking (deposit and balance) are non-refundable if you cancel within 10 weeks before the check-in date, although in some circumstances it may be possible to swap the booking to other dates (“new dates”). If this is agreed, the booking contract shall continue in effect save that (a) it will apply to the booking on the new dates, and (b) cancellation by you of the booking on the new dates will result in forfeiture of all monies paid for the holiday (deposit and balance), whenever that cancellation takes place and notwithstanding clause 2.3.
2.5 Alterations to your booking can only be made 10 weeks or more prior to the check in date; after such time alterations may be treated as cancellation. All alterations are subject to availability and may incur a fee at our discretion.
2.6 Differences in the total amount payable resulting from agreed alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
3. CHANGES AND CANCELLATIONS BY US
We will inform you as soon as reasonably possible if for any reason we need to make a significant change to your confirmed arrangements or to cancel them. In the case of a cancellation by us your deposit and any other balance paid will be returned to you in full.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. Once you have booked and it has been confirmed by us we will not change the price unless it is necessary because you seek to change your booking.
5. INFORMATION AND ACCURACY
The information and prices shown on this website may have changed by the time you come to make your booking. Although we make every possible effort to ensure the accuracy of the website information and prices at the time of display, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen booking with us or our agent at the time of booking.
6. PROVISION OF ACCOMMODATION
6.1 We will provide the accommodation to you as detailed in the booking confirmation.
6.2 Check-in is from 4 pm on the first date of your booking and check-out is before 11 am on the last day of your booking.
6.3 A welcome pack will be available for you. You are requested to comply with the guidance and instructions given in the welcome pack and your welcome tour of the glampsite as to the use and operation of the glamping accommodation, its equipment and the facilities available at the glampsite and to pay particular attention to the safety instructions. The site is in a rural location and there are therefore a number of natural hazards, such as sloping and uneven ground, trees and tree roots, wet grass and other surfaces, of which you should be aware and take appropriate steps for the safety and enjoyment of your party. Please bring suitable footwear and torches.
6.4 In the unlikely event that there is any defect with the glamping accommodation or facilities at the glampsite:
(a) please contact us and tell us as soon as reasonably possible;
(b) please give us a reasonable opportunity to fix any defect; and
(c) we will use every effort to fix the defect as soon as reasonably practicable.
7. PETS AND PROHIBITED USES
7.1 Regrettably we cannot accept pets on the glampsite or at the B&B.
7.2 We do not accept stag or hen parties.
7.3 You agree that you will use the glamping accommodation only as private holiday accommodation. You will not use it for any purpose prohibited by law.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.
9. SPECIAL REQUESTS
9.1 If you have any special requests (for example dietary requirements, cots etc), please let us know at the time of booking.
10. OUR LIABILITY TO YOU
10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was within our reasonable contemplation at the time we entered into this contract.
10.2 We only supply the accommodation for private holiday use and therefore, unless we have otherwise expressly agreed in advance, you will not use the accommodation for any commercial or business purpose. In any event, we shall have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or other commercial loss.
10.3 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation.
10.4 We do not accept liability for loss of or damage to articles left by you in, or brought by you into, the glamping accommodation or the glampsite unless we are at fault. Nor do we accept liability for vehicles which are parked or left by you at the glampsite which are at your own risk unless we are at fault.
10.5 We do not accept liability for any loss, damage cost or claim which you may suffer where it arises as a consequence of your failure to comply with instructions or guidance provided by us in connection with use of the glamping accommodation and its equipment or our glampsite and its facilities.
11. EVENTS OUTSIDE OUR CONTROL
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.
11.2 If such an event takes place that affects the performance of our obligations under these Terms:
(a) we will contact you as soon as reasonably possible to notify you;
(b) our obligations under these Terms will be suspended and we will liaise with you as to how best to proceed given the circumstances; and
(c) if we can no longer provide the glamping accommodation you have booked you may cancel the contract and we will refund any sums you have paid to book the accommodation.
12.1 Either of us shall be entitled at any time by giving written notice to the other to terminate the contract if the other shall be in material breach of the contract.
12.2 We may require you to leave the accommodation and terminate your booking if in our reasonable opinion:
(a) your occupation (in terms of numbers of guests or otherwise) or use of the glamping accommodation differs from that communicated to us or our agent at the time of booking; or
(b) you are causing any nuisance, damage, disturbance, annoyance or inconvenience to other guests or third parties or to us and our staff.
In such circumstances, we will be under no liability to you in respect of any refund of the booking price or compensation for any costs or damage which may be incurred by you and you agree to indemnify us against any claim by any other guest or third party as a result of any nuisance, damage, disturbance, annoyance or inconvenience you have caused.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 We will use the personal information you provide to us to:
(a) provide the glamping accommodation you have booked;
(b) process your payment for such accommodation; and
(c) inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.
13.2 We will not give your personal data to any third party other than our agent and only insofar as is necessary to manage a booking or process payment.
13.3 We will process your data in accordance with the law.
14. GOVERNING LAW AND JURISDICTION
These terms and conditions have been drafted in accordance with and are governed by English law.